FAQ
Where is your furniture and lighting made?
All of our pieces are handcrafted in our studio in Fort Myers, FL.
How do I obtain samples of the finishes?
Samples can be found at the showrooms. We can also send you samples directly.
What are the standard pricing and payment terms?
We require a deposit of 50% to initiate the order. The balance, including all tax and shipping charges is due prior to delivery. If using a tax resale number to order tax exempt, designer assumes responsibility to collect tax from ultimate client or user and remit to state and must provide copy of resale certificate to showroom or Mark Albrecht Studio.
I am not a designer. How can I purchase your products?
Mark Albrecht Studio is a to the trade company. Please call or email us and we can help you find a local designer or retailer.
I am in a rush. Can you rush my order with a fee?
We can expedite an order with a rush fee on a case by case basis. Please call or email us to discuss lead time and confirm available quantities and finishes.
Do you do custom pieces?
Yes. We can customize dimensions on most items. Custom configurations are available for some. Please contact us for more details.
Will I be able to see a drawing of my custom piece before production?
Yes. After your order is placed, a drawing of your custom product will be provided by Mark Albrecht Studio for your approval. Drawings illustrate significant product dimensions, structure and features.
What seat height do I need for my stools?
25” seat height works with a 36-38”h counter
30” seat height works with a 41-43”h bar
These measurements do not take into account thickness of counter. If you have an extra thick counter top make sure you have enough clearance underneath. In general, 10-12” of clearance between the top of the seat and underside of the counter is recommended. We also do custom seat heights so we can make what works best for your counter.
I have delicate floors, what precautions can I take?
As with any heavy piece of furniture, we recommend using a soft pad between the bottom of the piece and the floor. Avoid sliding furniture across the floor.
Woven seating comes with standard nylon glides. They can be popped out if they are not needed. We can add wool pads to the bottom of stools, chairs and benches if preferred.
I would like to order an additional counter stool, will it match my others?
Since our leather is made to order, color may vary slightly between production batches. Over the years we have made tooling improvements so there could be slight variations in dimensions. This may or may not be relevant to your order.
When placing an order for woven seating that is an addition to a previous order, please notify us. The more information you give us the better (when the original order was placed, for example).
How do you ensure quality control?
Each piece goes through a thorough inspection after each step in production by several members of our fabrication team, as well as a final inspection.
Products are inspected and photographed for quality control by Mark Albrecht Studio prior to release to ensure that the order is in perfect condition, complete and ready for shipping.
Do you handle shipping for all orders?
Yes. Mark Albrecht Studio will arrange the shipping of orders via our preferred freight carrier or preferred local delivery service. Shipping or delivery charges will be included on the final invoice and the balance must be paid in full prior to shipping. Additional shipping details can be found below.
How do you pack your items?
The way we pack is dependent on the type of location we ship to:
• Receiving Warehouse
For freight shipping, Chairs and Stools are packed individually in boxes and strapped to a skid. 4 boxes per skid. Cartoning charge is $80/box. $120/ box for Lounge Chairs.
Some items require crating. Crate pricing is specific to the size of the item.
• Inside Delivery / White Glove Delivery
For orders shipping directly to a residence or other installation site, we choose from our preferred white glove delivery services best suited for the job. Items are typically blanket wrapped or delivered in a slat crate or reusable crate. White glove delivery includes unwrapping and debris removal. Some destinations may require shipping freight to a receiver who will complete the delivery.
May I pick up my order?
Yes. A release fee of $250 is applicable to orders picked up at our facility in FL.
Do you ship internationally?
Yes. We can accommodate curbside delivery. Our international shipping does not include any applicable storage, duties and/or taxes. These charges will be billed directly to the client upon arrival of the shipment to customs.
What is your Return Policy?
We do not accept returns.
Can I make a suggestion?
We are always striving to improve the way we do things to achieve the utmost quality, efficiency and responsibility as a company. Any suggestions on how we could do something better are very welcome. Please give us a call or email us. We would love to hear from you!
ADDITIONAL SHIPPING INFORMATION
SHIPPING
• Freight items travel with a BOL (Bill of Lading). Once the BOL is signed by the carrier, it becomes the responsibility of the carrier to deliver the products in the condition in which they were received at pick up.
• The carrier is responsible for inspection of the packaging of the products at the pick-up location. Any visible damage must be noted on the BOL.
• Ownership of the product transfers to the customer upon the freight carrier taking possession of the order for transport. Damage occurring in-transit is the owner’s responsibility, and all claims for freight damage must be made within 48 hours of receipt.
• If customer selects their own freight carrier, common carrier or local delivery service, claims must be filed directly with the selected carrier or delivery service. Mark Albrecht Studio is not responsible for a customer’s own freight damage and claim.
INSPECTION OF PRODUCT
• Inspect the cartons or crates carefully. If there is any visible damage to the packaging, note it on the BOL. Take photos of any damage to the packaging. This is necessary to start and resolve damage claims. NEVER discard original packaging until satisfied with the delivery.
• Unpack the cartons or crates. Check that all items are present according to packing list. Inspect all merchandise carefully.
• If inspection of the merchandise cannot be executed at the time of receiving the shipment, note on the BOL that the content of the shipment is subject to inspection for concealed damage. In case concealed damage has occurred, Mark Albrecht Studio must be notified within 48 hours of receiving the shipment. Keep a copy of the noted BOL. Save all packaging material and take pictures of the damage.
• All freight damage claims must be made directly to the appropriate showroom within 48 hours of receipt. Claims are to be made to Mark Albrecht Studio only if purchased directly.
RECEIPT OF PRODUCT
• Mark Albrecht Studio recommends using a qualified receiving warehouse to receive, inspect, deliver and facilitate on site installation. We recommend that all crated goods go through a professional receiver such as a receiving warehouse. A receiving warehouse is responsible to report any damage and assist the owner with filing a freight claim in case of damage. A qualified receiving person should be present to accept products when delivered directly to a private residence or job site.
• A signature on the BOL upon receipt of the products confirms that the products are received in good condition unless an exception is made on the BOL. If the packaging and/or merchandise is damaged upon delivery, the receiver should contact Mark Albrecht Studio immediately (or the showroom of purchase if applicable).
• If the carrier cannot wait for the shipment to be inspected at time of delivery, the receiver should note on the BOL that the content of the shipment is subject to inspection for concealed damage. That damage will be the responsibility of the carrier or the manufacturer as determined upon inspection of the product. Full inspection must occur within 48 hours of delivery and all freight claims filed within 72 hours.